| Date | Programmes | Podcast Title | |
|---|---|---|---|
| 18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
| 10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
| 06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
| 06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
| 03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
| 28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
| 24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
| 18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
| 25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
| 15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
| 12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
| 18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
| 05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
| 20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
| 25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
| 05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
|
The 6AM Stretch
World Market Watch
Kingsley Jones, Chief Investment Officer, Jevons Global
Morning Brief
Morning Brief
Goh Cia Yee, Criminal Lawyer
Top Story
Lavanya Venkateswaran, Senior ASEAN Economist, OCBC Bank
The Breakfast Grille
Ramjeet Kaur Virik, Managing Director, Dutch Lady Industries
Morning Brief
Tomas Dvorak, Senior Economist, Oxford Economist
Morning Brief
Opening Bell
Opening Bell
Pressing Matters
Cédric Alviani, Director, RSF Asia-Pacific Bureau
Open For Business
Stan Chooi, Co-Founder and CEO, Sometime
P&L
Withholding Tax: What Malaysian Businesses Need To Know
Enterprise Explores
New OSHA Rules: What All Workplaces Need to Know ASAP
The Breakfast Grille Repeat
Ramjeet Kaur Virik, Managing Director, Dutch Lady Industries
Today I Learned
Why Do We Take Turns When Interacting?
Earth Matters
Bee Engaged, Be Better for Bees, Dr. Mohd Norowi Hamid, Chairman, MY Bee Saviour and, Former Director, Strategic Resource Research Centre, Malaysian Agricultural Research and Development Institute (MARDI) (Repeat)
Health & Living
HIV Is No Longer A Death Sentence, So What About Older Adults Living With HIV?, Assoc Prof Dr Reena Rajasuriar, Researcher, Centre of Excellence for Research in AIDS (CERiA) | Andrew Tan, President, Kuala Lumpur AIDS Support Services Society (KLASS)
Top 5 at 5
Inside Story
Today I Learned [REPEAT]
Just For Kicks
Citizens Make It Four In A Row!; Gogulan Dorairajoo | Giancarlo Gallifuoco | Dez Corkhill
GGWP
Impressions - Stellar Blade; Najman Maliki
Wavelength
